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Remote digital troubleshooting

No delays. No doubt. EyeTech

The way to your solution is just a call away

You’re at sea. The engine is misfiring. You suspect the fuel injector. Would you like to start taking photos of the dismantled fuel injector and writing emails? Or would you prefer to get direct support from experts on a video call? EyeTech offers you a live video connection to our OEM experts in our Remote Operation Centers. Together, we can solve your issue faster, saving you time and money. EyeTech is a troubleshooting service that requires no special hardware. You can connect with any device, as long as it has a camera, microphone and a good Wi-Fi connection.

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How EyeTech helps you

Something wrong below deck? Simply request an EyeTech video call. We’ll connect with you via the EyeTech app or browser. The camera on your mobile phone or tablet will be our eyes. Our experts will guide you interactively through troubleshooting steps to check and fix the issue, regardless of whether the trouble is in the engine room or the engine control room. If the problem can’t be resolved on the spot, we’ll identify the next steps to be taken and bring in the right experts to help. A direct video call on EyeTech is quick, convenient, and hassle-free. 

Peace of mind means nothing is left to chance. When you sign up for EyeTech support, we’ll carry out a short test session to make sure you can connect from the engine room and introduce you to the most important functions of the app.

Efficient. Secure. Connected.

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Time and cost savings
Solving problems quickly without having to prepare documentation saves you time and money. Downtime can be reduced and off-hire periods avoided.
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Secure data storage
Video, images, and data are securely stored during the call. They can be shared between relevant experts through the EyeTech platform for fast troubleshooting or future inquires.
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Seamless collaboration
You can invite anyone you think should be involved to participate in the call. For example, onshore colleagues can be invited to the call via the EyeTech app or a browser link.
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Everllence PrimeServ

For your peace of mind 

PrimeServ is the Everllence service brand. Our aim is to keep your business running smoothly by ensuring efficiency, safety, and sustainability. We offer technical support, consulting, and OEM spares, as well as maintenance, repair, digital monitoring, and retrofits. You can rely on our experts to provide 24/7 support across the globe from a network of over 100 service centers using the latest AI and remote technologies.

Go to Everllence PrimeServ

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EyeTech Factsheet
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Always here to support you


With EyeTech, our experts are ready to assist you with OEM-quality solutions for your troubleshooting.

Contact us now – we’re available 24/7 around the world to ensure your engines always perform at their best.

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