Key facts
Supporting your operations at every step
Our service packages
Find the right service package
PrimeServ Connect
The secure entry point into connected OEM support
Secure your access to machine data – anytime, anywhere – via the Everllence CEON platform. PrimeServ Connect enables customer-driven monitoring with OEM expert support available on demand. By connecting your equipment to CEON, you gain secure remote access to operational data, simplified data exchange for root cause analyses, and a scalable entry point into digitally enabled services.
PrimeServ Assist
From connected data to proactive recommendations
PrimeServ Assist builds on PrimeServ Connect with real-time condition monitoring, advanced analytics, and support from a dedicated service engineer. Using CEON as the digital monitoring backbone, Everllence experts analyze operating data in context and translate insights into technical consultancy, actionable maintenance recommendations, and performance optimization support.
PrimeServ Care
The full digital service package for connected lifecycle support
PrimeServ Care is the full-scope digital service package for connected lifecycle support, adding customized maintenance strategies, key account support, spare parts coordination, service prioritization, and dedicated support teams. It combines connectivity, monitoring, analytics, and OEM service expertise into one comprehensive package built around specific operational needs.
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PrimeServ Assist for Industries
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CEON
The foundation of digitally enabled services
CEON is Everllence’s central digital monitoring and service platform connecting machinery into our secure and cloud-based ecosystem.By connecting machinery to CEON, customers turn operating data into practical service insight. The platform brings Health Score, Efficiency Monitoring, Pattern Libraries, and root cause analysis together in one secure digital environment, helping operators detect deviations earlier, prioritize maintenance, troubleshoot faster, and make more confident decisions across connected equipment.
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Let's unlock your equipment's potential
Consult our experts to optimize the maintenance of your equipment with our digital monitoring solutions. By leveraging the powerful Everllence CEON platform and our OEM expertise, we can help you increase efficiency, minimize downtime, and ensure long-term reliability.